Support Center

Nova Poshta - branch

Delivery to a convenient Nova Poshta branch. You will receive an SMS with the TTN number when the order is ready for delivery.

Cost: according to Nova Poshta tariffs

Delivery time: 2-4 business days

Nova Poshta - post office

Contactless receipt of the order at the post office. Choose a convenient address and receive an SMS code to open the cell.

Cost: according to Nova Poshta tariffs

Delivery time: 2-4 business days

Nova Poshta - courier

The courier will deliver the order to the specified address. Specify delivery details during checkout.

Cost: according to Nova Poshta tariffs

Delivery time: 2-4 business days

Pick-up from boutiques

You can pick up your order in person at one of our boutiques. Addresses and opening hours are in the — Contacts» section. With a subscription, the product is reserved for 2 days from the moment of notification of availability.

Cost: free of charge

Deadline: on the day of confirmation of readiness

International delivery

We provide international delivery to most countries in the world. The term and cost depend on the selected country and delivery method.

Cost: according to Nova Poshta tariffs

Deadline: 12-14 business days

You can pay online when placing an order, to do this, select the "PAY NOW" method.

We support all major bank cards (Visa, MasterCard).

To protect your information, we use the WayForPay service, which is a convenient and secure service for accepting online payments, which allows you to pay for orders with cards of any bank.

Official website of the service provider

You can pay for your order in cash directly upon receipt. A cash on delivery fee is added to the order amount: +2% +20 UAH.

This payment method requires a minimum prepayment of — 300 UAH, which is included in the total cost of the goods.

Official website of the service provider

Split the purchase price into several parts with the "Payment in Parts" service from PrivatBank.

1. How to use "Payment in Parts"?

When placing an order, simply select the payment method — — Payment in Parts from PrivatBank», and the system will automatically show the available number of payments.

2. Are additional documents required?

No, everything is processed online — in a matter of seconds. No passport or TIN required.

3. Are there any overpayments or hidden fees?

None. You pay only the cost of the goods divided into parts. Interest-free.

4. How many payments are available?

The number of installments depends on your credit limit in PrivatBank. Usually, from 2 to 6 payments are available.

5. How do I find out if this service is available to me?

You can check this in the Privat24 application or when placing an order - if the service is available, the system will offer you options. Or log in to Privat24 (menu "Payment by installments" or "Instant installments");

Official website of the service provider

Choose what you want — pay gradually. With monobank you can make a purchase in installments without overpayments and unnecessary formalities. Everything is online, in just a few clicks.

1. How to make a purchase in installments through monobank?

When placing an order, select «Purchase in installments from monobank» and confirm in the application. Everything is intuitively simple.

2. Do you need to sign anything or go to the bank?

No. Everything happens online in your monobank application — quickly and without unnecessary actions.

3. Are there additional fees or interest?

No. The service is truly interest-free — you simply divide the purchase amount into a convenient number of parts.

4. How many installments are available?

The number of payments depends on the terms of monobank and the cost of the order. Most often — from 2 to 6.

5. How do I find out if this service is available to me?

Go to the monobank application — if you have an available limit, you will immediately see the option to make a purchase in installments.

Official website of the service provider

Terms of return and exchange

You can exchange and return goods of proper quality within 14 calendar days from the date of receipt of the order.

Underwear is not eligible for return or exchange due to hygiene reasons.

Exchange and return of goods is carried out if the specified goods have not been used, their presentation, consumer properties, seals, factory labels and original packaging have been preserved, as well as if there is a document confirming the fact of purchase.

Exchange and return of goods is carried out if the specified goods have not been used, their presentation, consumer properties, seals, factory labels and original packaging have been preserved, as well as if there is a document confirming the fact of purchase.

Return and exchange procedure

• You can independently bring the goods to our store at the address Kyiv, Mechnikova St., 7 from 12:00 to 19:00.
• In Ukraine, exchange is possible using the services of the carrier company «Nova Poshta» according to the company's tariffs.
• Outside Ukraine, the exchange is carried out using state or private carriers at the client's expense.
• You can exchange or return the goods within 14 days from the date of receipt of the goods.

More details about the conditions in the public offer